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Keeping you and your data safe

This privacy policy explains how we use any personal information we collect about you when you use this website.

Mummy's Star is the only charity in the UK and Ireland dedicated to women and their families when the mother is diagnosed with cancer during pregnancy or shortly after birth. We aim to support pregnancy through cancer and beyond. We may use your personal information to meet this aim.

This privacy policy outlines what information we collect, why we collect it, how we look after it and your rights regarding the information we hold. Mummy’s Star is registered with the Information Commissioners Office (ICO), our registration number is ZA757657.  

Our promise:

We will only collect data we need to run Mummy’s Star and offer appropriate support and services to our beneficiaries.


We will use your personal data in line with your preferences. You can change your mind about how we keep in touch with you at any time by emailing: We explain this further below under ‘Will we use your information to send emails to you?’

What information do we collect about you?

Information you voluntarily provide to us

Mummy’s Star collects personal information when you register with us, request our support, make a donation, gift aid,  interact with us on social media, apply to be a volunteer, apply for a grant, or order our merchandise.

This includes, but is not limited to, your name, date of birth, address, contact details, cancer diagnosis information/medical confirmation and any photographs you share with us.

Some of the information you provide to us may be ‘Special Category Personal Data’ under data protection legislation such as information about your health, religion or ethnicity. We will only ever process this information with your consent unless we are otherwise under a legal obligation to process that information. If you would like to talk to us about withdrawing your consent to our processing of this information, please get in touch via our contact us form.

We may also use the information you give us for segmentation of our database, for example by analysing information such as postcodes of supporters. This enables us to tailor our communications to you.

Information we automatically collect about you from your device

When you access the Mummy's Star website, we may collect certain data automatically from your device – this might be your desktop, laptop, tablet or mobile phone. This may include your IP address and broad geographic location (e.g. country or city-level location), browser type, operating system and other technical information and data about your device that has interacted with the Mummy's Star website. Some of the data that we collect automatically is collected using cookies and similar tracking technologies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. You can also set your browser not to accept cookies and the websites listed below will tell you how to remove cookies from your browser.

However, in a few cases, some of our website features may not function as a result. For further information about the types of cookies we use, why and how you can control cookies.


Please see our Cookie Notice and Cookie Notice and visit or

Data that we obtain from elsewhere

Sometimes we receive information about you from sources other than yourself including family members or healthcare professionals who refer you to our services. Before obtaining this data we first check that these third parties either have your consent or are otherwise legally permitted to disclose your data to us. Examples of the kinds of data that we may obtain from third parties include your name and contact details and the fact that our support may be of use to you.

How we use the information about you and our legal bases for processing

We collect information about you when you register with us, make a donation, interact with us on social media, apply to be a volunteer, apply for a grant or request our support. We will use this information to provide you with support, maintain our records and provide you with information about our work. Our processing of your personal information for these purposes is necessary to pursue our legitimate interests in running Mummy's Star and to provide the support we offer.


We process the information you provide when you purchase merchandise through our website to provide you with the products you have ordered. In those circumstances, our legal basis for processing your personal information is that the processing is necessary for us to fulfil our contract with you for the merchandise.

We process the information you provide when you apply to be a volunteer for us (including your name, address, telephone number, email address, emergency contact details, date of birth (and a DBS check if required for the role). We initially rely on your consent to process information about you as a volunteer, we rely on the legal obligation to conduct DBS checks where these are required by law, and once you start volunteering with us, our processing of your personal information is necessary to pursue our legitimate interests in running Mummy’s Star.

We are required by law to keep some information relating to donations, including the claiming of gift aid. Where we retain your personal information for these purposes, we do so on the basis that we are required to do so by law.


Who do we share the information with?
We will never sell your personal data. We also never share your personal data with other parties for their own marketing purposes unless you have agreed to this. However, we cannot run our charity or grants without involving other people and organisations. This includes:

  • The police, other law enforcement agencies, Her Majesty’s Revenue & Customs (HMRC), regulators or fraud prevention agencies where we believe this is necessary for safeguarding purposes, to detect, investigate or prevent dishonesty, grant misuse, fraud, terrorism, money laundering or other crimes, where you have provided false information or where we have a legitimate interest to share the information or the other party has a legitimate interest to receive it.

  • Other people who help us provide our website and related services. They include technology providers who provide the digital technologies we use to run Mummy's Star.

  • The public for fundraising or promotional purposes if you have agreed to do so. We will always ensure that we disclose as little personal data as possible when doing so.

  • Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice.

  • The Police, other law enforcement agencies, local authorities, HMRC, the courts, the Charity Commission, the Scottish Charity Regulator, Office for Security and Counter-Terrorism, Charity Commission for Northern Ireland and any other regulator or government authority if they ask us to do so.

  • We may also share the information we collect where we are legally obliged to do so, e.g. to comply with a court order.


International transfer of your information

We will always seek to store your personal information in the UK. However, on some occasions, the information we collect may be transferred to suppliers who may store and use such data at premises in other countries. This means that when we collect your personal information, we may share it with our suppliers and partners who may process your personal information in countries outside the UK.

Where we allow a supplier to process your personal information outside of the UK, we will ensure that we create and maintain appropriate safeguards with our suppliers so that your personal information is subject to the same standards and protections as apply to us when we are processing your personal information in the UK.

How long do we keep your information?
To make sure we meet our legal, data protection and privacy obligations, we only hold on to your personal information for as long as we need it for the purposes for which we collected it (see section ‘How we use the information about you and our legal bases’ above) and in accordance with our retention policy.

Direct Marketing or keeping in touch with you
We would like to keep you up to date about Mummy’s Star and share information about news, activities and events that may be of interest to you. If you have consented to receive communication from us, you may opt-out of this at any time or change your preferences by using the ‘unsubscribe button’ on emails or contacting us directly at

Storing and looking after your information

We are committed to storing all your personal data securely and appropriately. We need to keep the information we gather about you accurate and up-to-date. Please let us know if you think any of the information we hold on you may be inaccurate. 

Your Rights

You have the following rights in respect of the personal information we hold about you. If you wish to exercise any of those rights, you can do so at any time by contacting us.

You have the right to access, correct, update or request deletion of your personal information, object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have any worries or complaints about the way we use your information, please do not hesitate to get in touch with us. We will do our very best to set your mind at rest or put things right.

If for any reason you feel we are not meeting the requirements of data protection legislation, you are within your rights to tell the UK Information Commissioner’s Office (ICO).

Other websites
Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.

Who is the controller of my personal data?

The controller of the personal information described in this Privacy Policy is Mummy's Star, a registered charity with charity numbers 1152808 in England and Wales, SC046449 in Scotland and 20106812 in Ireland and a company registered in England and Wales under company number 8548961.

Changes to our privacy policy
We keep our privacy policy under regular review. When we make material changes we will endeavour to tell you in advance by sending a service message to you if we hold your email address. Otherwise, please refer back to this web page. This privacy policy was last updated on 10 June 2020.

How to contact us
Please contact us if you have any questions about our privacy policy or any of the information we may hold about you and if you would like to exercise any of your data protection rights: by email: or write to PO Box 428, Hadfield, Glossop, SK14 9EA.

The Mummy's Star logo, a blue rectangle with white text saying Mummy's Star Cancer Support in and around pregnancy, birth, loss, beyond
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